Welcome
As a VoIP service provider, we need to use personal information – from connecting calls as well as developing and promoting our services. It is really important that our customers trust us with their personal information. This privacy policy explains about how we deal our registered users personal information.

Information We Collect:

• When you use our services, we may collect personal information such as your name, contact details, and billing information.
• We may collect information about how you use our services, including call logs, IP addresses, device information, and other usage data.
• We use cookies and similar technologies to enhance your experience on our website.These technologies may collect information about your browsing activities.

 
How We Use Your Information:

• We use your personal information to provide and maintain our services, process payments, and communicate with you regarding service-related matters.
• We may analyze usage data to improve the quality, reliability, and performance of our services.
• With your consent, we may use your contact information to send you promotional materials, updates, and other communications related to our services.

 
Your rights

• You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us.

 

How do I make a request?
You can email us at info@iberrytelecom.com or can call us on: +44 (0) 203 865 9982

Once we’ve looked at your request, we’ll let you know when you can expect to hear from us. It will normally take us up to one month to complete your request, but it could take longer (up to a further two months) if it’s a complicated request or you send us a lot of requests at once. 

Protecting your information and how long we keep it

We have strict security measures to protect your personal information. We have identity verification check process when you register with us, and we follow our security procedures and apply suitable technical measures to protect your information.
We’ll keep details about your account details for while you’re a customer.  In particular we’ll keep:

• A summary copy of your bills for 2 years from the date of the bill.
• Data relating to calls for up to 12 months after the call.

sometimes we’ll keep it for longer if we need to by law. Otherwise, we delete it. You can ask us for specific information on retention periods using the details below.

How to contact us and further details

If you are unhappy about how we have handled your personal information you can make a complaint to our team via email at info@iberrytelecom.com or can call us on: +44 (0) 203 865 9982. The Team will investigate the matter and report back to you. 
If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you have the right to complain to the Information Commissioner, the regulator in the UK. You can find details of how to contact them on their website at https://ico.org.uk/